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Privacy Policy

Last Updated: July 15, 2025

 

This Privacy Policy explains how Lone Star RV Transport LLC ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website (lonestarrvtransport.com) and services for RV and trailer transportation. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Contact Information: Name, email address, phone number, and mailing address provided during booking or account creation.

  • Booking Information: Details about your RV or trailer, transportation dates, pickup and delivery locations, and payment information.

  • Account Information: Username, password, and account preferences if you create an account.

b. Non-Personal Information

  • Usage Data: IP address, browser type, device information, pages visited, and time spent on our website.

  • Cookies and Tracking Technologies: We use cookies to enhance your experience, analyze website performance, and personalize content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and manage your transportation bookings.

  • Communicate with you about your bookings, account, or customer service inquiries.

  • Process payments and issue refunds (see our separate Refund Policy for details).

  • Improve our website and services through analytics.

  • Comply with legal obligations.

  • Send promotional offers or updates (with your consent, where required).

3. How We Share Your Information

We may share your information with:

  • Service Providers: Third parties who assist with payment processing, transportation logistics, or website hosting, under strict confidentiality agreements.

  • Legal Compliance: Authorities or regulators when required by law or to protect our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with notice to you.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable security measures to protect your information, including encryption and secure servers. However, no system is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

You may:

  • Access or Update: Request access to or correction of your personal information by contacting us.

  • Opt-Out: Unsubscribe from marketing communications via the link in our emails or by contacting us.

  • Cookies: Disable cookies through your browser, though this may affect website functionality.

Depending on your jurisdiction, you may have additional rights, such as data deletion or portability. Contact us to exercise these rights.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing information.

7. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services constitutes acceptance of the updated policy.

9. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

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